Walldorado Integrity and Privacy Policy 2024

Last updated on February 16^th, 2024

1. Information about Cookies: According to the law on electronic information, visitors to a website must be informed for privacy purposes that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on the Post and Telecom Authority's website.

2. Personal Data: By shopping at Walldorado, you accept our data protection policy and our processing of your personal data. We value your personal privacy and do not collect more information than necessary to process your order. We never sell or disclose your information to third parties without legal grounds. Walldorado is responsible for the processing of personal data you provide as a customer. We process your personal data to manage your order and, in cases where you have requested newsletters or promotional offers, to customize marketing to your individual needs. The following information is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.

2.1 What is personal data? Personal data is any information that can be directly or indirectly attributed to a physical person.

2.2 What data do we store? To manage your order and respond to questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history. Your data is stored as long as we have a legal basis to process it, for example, to fulfill the agreement between us or to comply with a legal obligation, such as accounting law.

2.3 Legal basis: In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, promotions, and similar communications occur with your consent.

2.4 What data is shared and for what purpose? In general, we only share your personal information with third-party providers (e.g., payment providers or shipping companies) to the extent necessary for the execution of your purchase-related transactions.
 

2.4.1 Payment Provider: During the purchase, information is shared with our payment provider, including first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number is also saved with the payment provider. This information is stored to complete the purchase and protect parties against fraud. The payment providers we use are PayPal, Payson, Nordea.

2.4.2 Shipping Company: To deliver your orders and fulfill our agreement, we must share specific information with the shipping company, including first name, last name, and delivery address. Email address and/or mobile number may also be shared with the shipping company for notification purposes. The shipping companies we collaborate with are: DPD, FedEx, Postnord.

2.4.3 Newsletter: If you choose to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider to keep you updated with information and offers for marketing purposes.

2.4.3 Google Analytics: On our website, we use Google Analytics, a service that transfers the website's traffic data to Google's servers in the USA. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use Google Analytics reports to understand website traffic and usage. By using this website, you consent to the processing of your data by Google as described in Google's privacy policy. You can opt-out of Google Analytics by disabling or refusing the cookie, disabling JavaScript, or using Google's removal service.

2.5 Right to access: You have the right to obtain a copy of all information about you that we have. The extract is provided electronically in a readable format.

2.6 Right to rectification: You have the right to ask us to update incorrect information or supplement information that is incomplete.

2.7 Right to be forgotten: You can request the deletion of data concerning you at any time. There are few exceptions to the right to erasure, such as if it needs to be retained to fulfill a legal obligation (e.g., according to the accounting law).

2.8 Data Protection Officer: Walldorado is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

2.9 How we protect your personal data: We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.

2.10 Questions and contact information: If you want to access, correct, change, or delete all personal information we have about you, file a complaint, or simply get more information, contact our Data Protection Officer Y. Bertgran at sverus@sverus.com or by mail using the details below: Sverus International / Walldorado, Lindgårdsvägen 26, Björklinge, K, 743 64, Sweden. Tel. +46 70 273 13 17.